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Title: PATHWAYS TO NURSING JOB PERFORMANCE: THE INFLUENCE OF SOCIAL SUPPORT AND WORK ENGAGEMENT Authors:Noraini Othman*, Md. Lazim Mohd Zin and Hadziroh Ibrahim Abstract:In healthcare settings, nurses serve as key customer-contact employees who reflect the organization’s level of competence. Their attitudes and behaviours strongly shape patients’ satisfaction and their overall perception of service quality. This … Read more

Title: THE INFLUENCE OF BELLBOY EMPLOYEE PERFORMANCE ON CUSTOMER SATISFACTION AT THE GADING SERPONG HOTEL Authors:Vienna Artina Sembiring, Wijayanti Dewi Prabandari and Nanda Vijaya Putra Abstract:The performance of employees or bellboys in the organization can be a competitive advantage. Of course, this advantage would not be meaningful without the support of human resources. The purpose … Read more

Title: HOTEL EMPLOYEE MOTIVATION: A SYSTEMATIC LITERATURE REVIEW ON FACTORS AFFECTING JOB SATISFACTION AND PERFORMANCE Authors:Anita Swantari, Wijayanti Dewi Prabandari, Surya Fadjar Boediman, Emenina Tarigan, Triana Rosalina Dewi and Mochamad Achmadi Abstract:This study aims to identify and analyze the factors influencing hotel employees’ work motivation, as well as their impact on employee performance and customer … Read more

Title: TRADITIONAL CULINARY TOURISM IN THE MODERN ERA: THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY OF GENERATION Z AT KEDAI TJIKINI M BLOC SPACE, JAKARTA Authors:Deivy Z. Nasution, Rianto, Pusparani, Habel A. Koinmanas and Yunita Hammi Abstract:The study aims to determine the quality of service to generation Z customer loyalty at Kedai Tjikini M … Read more

Title: THE INFLUENCE OF PROFITABILITY, LEVERAGE, AND COMPANY SIZE ON BOND RATINGS IN INFRASTRUCTURE SECTOR COMPANIES LISTED ON THE INDONESIA STOCK EXCHANGE (IDX) Authors:Trivani Yuniar Baharini*, Yosefa Sayekti and Taufik Kurrohman Abstract:Bond ratings are one of the factors that determine investors’ choice of companies for investment, based on whether or not it is worthwhile to … Read more

Title: CULTURE ORGANIZATION, LEADERSHIP, AND COMPENSATION IN THE CONTEXT OF ORGANIZATION: SYSTEMATIC LITERATURE REVIEW Authors:Ariesta Heksarini and Syaparliddin Syachranie Abstract:Review literature systematic this aim for analyze and synthesize proof empirical about influence culture organization, leadership, and compensation to satisfaction work and performance employees. The SLR methodology is carried out with analyzed 150 studies published empirical … Read more

Title: THE IMPACT OF THE PANDEMIC ON EDUCATION AND THE ADAPTATION OF PROFESSIONAL SKILLS Author:Adina Ioana SAPLONTAI BOTIȘ Abstract:The COVID-19 pandemic generated significant disruptions in the global education system, requiring rapid transitions from traditional teaching to online and hybrid formats. This paper examines the multifaceted impact of these changes on teaching practices, learning experiences, and … Read more

Title: EMPOWERING THE DIGITAL SERVICE TRADE ECOSYSTEM: THE STRATEGIC ROLE OF EDUCATION AND INTER-UNIVERSITY COLLABORATION IN THE ASIA-PACIFIC Authors:Jahja Hamdani Widjaja* and Ratna Widiastuti Abstract:This article examines how education systems and inter-university partnerships can strategically strengthen the digital service trade ecosystem across the Asia-Pacific region and guide inclusive growth. It is grounded in the region’s … Read more

Title: TRENDS IN VENTURE CAPITAL INVESTMENT IN ISRAEL AND POLICY IMPLICATIONS FOR MOBILIZING CAPITAL FOR INNOVATIVE STARTUPS IN VIETNAM Authors:PhD. Ha Thi Phuong Thao and Ngo Ngoc Minh Anh Abstract:This study examines the structure, trends, and operational mechanisms of venture capital (VC) flows in Israel from 2015 to 2024, providing a comparative perspective with Vietnam … Read more

Title: BRIDGING EXPERIENCE AND EXECUTION: AN ANALYTICAL PERSPECTIVE ON CUSTOMER EXPERIENCE MANAGEMENT AND RETAIL SALES AND DISTRIBUTION IN THE NIGERIA’S TELECOMMUNICATIONS SECTOR Authors:Mustapha J. Omotayo Ph.D and Bunmi Omoloso-Dada Abstract:In the cutthroat world of service industries, Customer Experience Management (CEM) and Retail Sales and Distribution (RSD) have often been treated as distinct and even opposing … Read more