|Title: RELATIONSHIP BETWEEN HEALTH EXAMINATION SERVICE AND SATISFACTION: THE CASE OF XYZ HOSPITAL AT HO CHI MINH CITY (VIETNAM)|
Ngo Giang Thy
Based on the quantitative method of the sample of 240 patients, hypotheses of the study are developed and tested. The finding confirms that there is a significant relationship between patient’s satisfaction and procedure, empathy and reliability. This result is a good reference for hospitals who must think its self how to improve customer satisfaction through a good service, in which procedure at the hospital, empathy of doctors and staffs, and reliability services play an important role.
|Keywords: Health examination, patient, satisfaction, Vietnam.|