Title: RELATIONSHIP BETWEEN HEALTH EXAMINATION SERVICE AND SATISFACTION: THE CASE OF XYZ HOSPITAL AT HO CHI MINH CITY (VIETNAM)
Author:
Ngo Giang Thy
Abstract:
Based on the quantitative method of the sample of 240 patients, hypotheses of the study are developed and tested. The finding confirms that there is a significant relationship between patient’s satisfaction and procedure, empathy and reliability. This result is a good reference for hospitals who must think its self how to improve customer satisfaction through a good service, in which procedure at the hospital, empathy of doctors and staffs, and reliability services play an important role.
Keywords: Health examination, patient, satisfaction, Vietnam.
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