|Title: HYBRID WORK – A GROWING TREND IN DEVELOPING COUNTRIES. IS IT ABLE TO REPLACE REMOTE WORK POST COVID-19? A QUALITATIVE RESEARCH IN VIETNAM|
Nhung Thi Kim TRAN, Hoang Huy PHAM, Ha Phuong NGUYEN, Vi Le Ha DUONG and Trang Thuy NGUYEN
Purpose: During the COVID-19 pandemic, working from home was the only option for workers. Taking over the concept of remote work, after COVID-19 pandemic, a new working paradigm has become prominent: the hybrid work model. This study not only scrutinizes factors affecting hybrid work outcomes, but also draws a comparison between experience of both remote and hybrid workers.
Methodology: This paper adopted an in-depth interview with people who have experienced both remote work and hybrid work in Vietnam. Responses from 12 employees and 3 managers were gathered for data analysis by using qualitative research methodology.
Findings: The study identified key factors having an advantageous and adverse impact on workers’ outcomes, relationships with their co-workers and families, and managerial practices. In addition, we also investigated how people find hybrid work is different from telework and how it plays a key role in a different way compared to remote work.
Implications for theory and practice: Feasible solutions and implications are proposed to arrange hybrid working models in the future such as providing intense training about doing hybrid work, applying technological application or tool to supervise the employees.
Originality and value: We found that practicing hybrid work models can resolve a host of problems related to remote work. One of the most popular problems is communication and relationships with co-workers, which can be enhanced when doing hybrid work. Moreover, we conducted an in-depth interview with several employees and managers coming from different sectors of work, therefore, we can test the suitability of each job to practice a hybrid working model. Our study would be beneficial to the firms that are tending to implement hybrid work as a main working paradigm.
|Keywords: Hybrid work, remote work, performance, well-being, management, Vietnam.|