Title: THE IMPACT OF HOUSEKEEPING SOP IMPLEMENTATION ON ROOM ATTENDANT WORK QUALITY AT HOTEL RA HOSPITALITY

Authors: Emenina, Vienna Artina Sembiring, Wijayanti Dewi Prabandari, Triana Rosalina Dewi and Jani Supriatna

Abstract: The implementation of Standard Operating Procedures (SOPs) in housekeeping plays a crucial role in ensuring the quality of service and performance of room attendants in the hospitality industry.This study aims to analyze the effect of implementing housekeeping SOPs on the work quality of room attendants at Hotel Ra Hospitality Jakarta.This study used a quantitative approach with simple linear regression.Data were obtained by distributing questionnaires to 50 respondents, who were room attendants at Hotel Ra Hospitality.Data analysis was performed using SPSS version 26 software, through validity and reliability tests, Pearson correlation, coefficient of determination (R²), and partial t-tests.The results showed that the implementation of housekeeping SOPs had a positive and significant effect on the work quality of room attendants.The calculated t-value of 8.494 was greater than the t-table of 2.011, with a significance level of 0.000 (<0.05).The correlation coefficient (R) of 0.775 indicates a strong relationship, and the R-square value of 0.601 indicates that 60.1% of the variation in work quality can be explained by the implementation of the Housekeeping SOP.The remaining 39.9% is influenced by factors outside the model.This study emphasizes the importance of consistent SOP implementation to ensure efficiency, cleanliness, and professionalism in the Housekeeping department.

Keywords: Housekeeping SOP, Work Quality, Room Attendant, Hotel, Ra Hospitality.

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