Title: THE IMPACT OF STRATEGIC MANAGEMENT PRACTICES ON THE QUALITY OF HEALTHCARE SERVICES IN HOSPITALS
Authors:
Yaser Salman Salem Alsharari and MurifahMusbeh Al sharari
Abstract:
Over the past few years, the healthcare organizations have been under continued pressure of improving the quality of the service and operating in complex and resource constrained settings. As a reaction to these issues, strategic management practices have become an essential tool of enhancing organizational performance and quality of healthcare services. This paper seeks to explore the effects that strategic management practices have on the quality of healthcare services in the hospitals. The study conceptualizes strategic management practices using the strategic management theory as well as writing on the quality of healthcare, which portrays strategic management practices as a multidimensional construct that includes the strategic planning, strategic leadership, strategic resource management, and strategy implementation and evaluation. The quality of healthcare services is also theorized as a multidimensional outcome, which includes reliability, responsiveness, patient safety, professional competence, and overall satisfaction of the patient.
The research design of the study is the quantitative research design, and the research methodology is a structured questionnaire aimed at collecting data on healthcare professionals and administrative staff of the public, private, and semi-government hospitals. All the variables will be measured with multi-item scales modified on the basis of well-established measures in the literature of strategic management and healthcare quality and evaluated with the help of five-point Likert scale. The hypotheses and research model proposed are based on the well-known theoretical approaches, such as the Resource-Based View and the Stakeholder Theory. This study will add to the body of literature on healthcare management as it will help elucidate the strategic position of management in healthcare organizations by combining strategic management practices with the quality of healthcare service outcomes. It is hoped that the findings will provide meaningful recommendations to hospital managers and policy makers who are interested in improving the quality of healthcare services by using effective strategic management approaches in the backdrop of the current healthcare transformation efforts.
Keywords: Strategic management practices; Health care services quality; Hospitals; Strategic planning; Strategic leadership.
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