Title: PATHWAYS TO NURSING JOB PERFORMANCE: THE INFLUENCE OF SOCIAL SUPPORT AND WORK ENGAGEMENT

Authors: Noraini Othman*, Md. Lazim Mohd Zin and Hadziroh Ibrahim

Abstract: In healthcare settings, nurses serve as key customer-contact employees who reflect the organization’s level of competence. Their attitudes and behaviours strongly shape patients’ satisfaction and their overall perception of service quality. This study aimed to investigate how social support (consists of supervisor support and co-worker support) and work engagement relate to nurses’ job performance. Data were obtained from two sources: staff nurses and their immediate supervisors (sisters). Staff nurses provided assessments of social support and work engagement, while their immediate supervisors evaluated the nurses’ job performance. Of the 500 paired supervisee-supervisor questionnaires distributed, 420 were completed and returned, yielding an 84% response rate. Multiple regression analysis revealed that supervisor support had a positive effect on job performance, whereas support from co-workers and employees’ work engagement showed no significant effect.

Keywords: Job performance, social support, work engagement, COR theory, nurses.

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