Title: INTEGRATING ORGANIZATIONAL SUPPORT, SERVANT LEADERSHIP, PERSONALITY AND JOB SATISFACTION TO IMPROVE THE QUALITY OF TEACHER SERVICES

Authors: Andi Hermawan, Budi Satriyo Utomo and DesiKardini Wulansari

Abstract: In educational institutions, teachers are a core part of the management element. Service quality is the level of service excellence provided by an organization or individual in meeting or exceeding the expectations of customers or service users. This concept reflects how well a service successfully meets the needs, desires, and expectations of its recipients, both from a functional aspect (what is provided) and a process (how it is provided). This research is a quantitative study using Path Analysis and SITOREM analysis. The population of this study was 237 permanent foundation teachers (GTY) of Private Vocational High Schools in Bogor Regency. From this population, a sample was taken using the Slovin formula and obtained a sample of 149 people. The purpose of this study is to find optimal strategies, methods and solutions to improve service quality by strengthening organizational support, servant leadership, personality and job satisfaction.

Keywords: Service Quality, Servant Leadership, Organizational Support, Personality, Job Satisfaction, SITOREM Analysis.

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