Title: THE IMPACT OF MEDIATOR TRAINING ON RELIGIOUS LEADERS IN RELATION TO EFFORTS AIMED AT MAINTAINING HARMONY THROUGH THE MEDIATION PROCESS IS EXAMINED THROUGH A QUALITATIVE EXPLORATORY APPROACH FOCUSING ON THE ROLE OF HUMAN RESOURCES
Authors:
Supartimah, Deny Setyawan and Wilhelmus H S*
Abstract:
The objective of this writing is to explore the role of mediators within organizations, emphasizing their function in assisting parties without imposing their own views or judgments on the issues at hand during the mediation process. Mediators are required to prepare a proposed schedule for mediation meetings to be discussed and agreed upon by the involved parties. Should the mediation result in a peace agreement, it must be documented in writing and signed by both parties and the mediator. The significance of utilizing mediation lies in its capacity to serve as a more expedient and cost-effective dispute resolution process, which also enhances the parties’ ability to reach satisfactory solutions that uphold a sense of justice. Several factors contribute to mediation being an ideal alternative for dispute resolution: it is generally less expensive and time-consuming, it employs a more persuasive approach, particularly when supported by respected figures acknowledged by both conflicting parties, and it allows for a broader discussion of issues. The mediator’s role is to act as a neutral intermediary who facilitates the negotiation process. This research employs a qualitative descriptive exploratory method, utilizing in-depth interviews and data analysis through NVivo. The findings indicate that in resolving industrial relations disputes, the mediator’s role is crucial in fostering harmonious and equitable industrial relationships. This contribution offers a broader perspective on the significant outcomes that can enhance social harmony within a community at large.
Keywords: The training program, human resource development, conflict management, and descriptive qualitative approach, NVivo.
PDF Download